Membership & Subscriptions

Buyer's Guide Subscriptions

• How do I renew my Buyer's Guide subscription?
• How do I edit my Buyer's Guide listing?
• How do I get my company listed in the Buyer's Guide?

Login Troubleshooting

• I can't get into my account. Can you help me log in?
• I got an error that says that my password token is invalid. Can you fix?
• Can you reset my password?

Membership Renewals

• How do I renew my Membership?
• How do I upgrade my Membership?
• How can I create an invoice for my Membership renewal?
• How do I enable/disable automatic annual membership payments?
• When is my purchase subject to sales tax?
• I received an expiration notice, but I already paid for my Membership renewal.

Account Settings

• How do I update my information? (Email address, billing address, shipping address, payment methods, etc.)
• I purchased a Professional Membership. How do I set it up?
• Can I transfer my Membership?
• When will my Membership access expire?
• How do I deactivate my account?

Business/Enterprise (Team) Membership Management

• I purchased a Business or Enterprise Membership. How do I set it up?
• How do I add/remove Members to my team Membership?
• I'm a Member - why can't I see Member content?

Using Your Membership

• Can you answer my compliance/1099 question?
• Can I share IOFM Membership or Certification content with a friend/colleague?
• I'm a Member. How do I register for Member Compliance Webinars?
• How do I print the Master Guides?
• I'm using a Members-only Excel template. Why can't I click the buttons?
• Why aren't my Member discounts being applied to my cart?

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