Payment & Billing

Refunds, Transfers & Exchanges

• Can certification programs be transferred?
• Can membership be transferred to a new person?
• What is your refund policy?
• Can I cancel my membership?

General

• How can I pay my invoice?
• Can I have a PDF copy of my invoice or receipt?
• Can I have a copy of your W-9?

Membership Billing

• How do I turn enable/disable automatic annual membership payments?
• How do I renew my membership?
• How do I upgrade my membership?
• I received an expiration notice, but I already paid for my membership renewal.